CaBi key fob stopped working – why? And why so difficult to get new one?
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So, after taking my bike in for a brake repair, I planned to take a CaBi home. As always, I stick my fob into the slot to get a bike, but then I get a red light. Huh. Maybe something is wrong with that dock. I try the other three bikes there. Same thing. I then proceed to walk the ~3 miles home stopping at five other stations on the way and the same problem.
I went past a Commuter Store on the way and stopped there thinking that they could let me know if there was a system issue or get me a new fob. The woman was all set to get me a new fob. She called CaBi to set it up and after a lot of back and forth, I was told my fob should work and I needed to order one from the app or web page. Well, that is horrible customer service – I was right there and she had a key fob. They could swap the number on the account.
I asked about why a fob would stop working, thinking that I would like to avoid it in future, but his only answer was “it should work.” Of course, I cannot easily locate how to get a new one on the web site. Grrrrrrrrr.
So, has anyone had a CaBi fob stop working on them? Why does this happen? Mine doesn’t appear bent or damaged in any way, it hasn’t been soaking in water or anything else. If I can figure out how to get a new one, I would like to stop it from failing again.
Oooo, and just saw 51 e-mails (I guess I tried that many times?) from CaBi about wanting a phone number to allow me to keep using the system (which they have already) since they are updating their systems – even worse service!!!!
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