Wednesday, August 02, 2023
No personally identifiable information (any information by which you can be identified) is required to browse the website.
Get In Touch
“Get In Touch” is the primary means of communication with staff for a website visitor. Questions, comments, and suggestions voluntarily submitted to our website through electronic mail may be treated as non-confidential and non-proprietary. E-mail communication is directed to appropriate staff. The information will only be maintained as an active file as long as needed to respond to the request. Information may be archived for historical purposes, but will not be used beyond the stated purpose of the communication and will not be shared or distributed to third parties with any identifiable personal information.
Website logs are used to provide use data for analysis. The logs do not contain personally identifiable information and no attempt is made to link the logged information with the individuals who browse the site. By using our website, browsers give us permission to collect such information about them as an anonymous user for the purpose of calculating aggregate site statistics.
Cookies, a piece of text placed on the customer’s computer hard drive to help analyze web traffic or customer visits to a particular site, may be used in portions of the website. In addition, cookies allow a web application to respond to the customer as an individual by remembering information about preferences, likes, and dislikes.
Accepting a cookie in no way gives access to your computer or any personal information about you, other than the data you chose to share. This practice is strictly enforced. You may set your web browser to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies. The files are stored as part of your web browser.
Personal information required to use some online services such as those in the payment portal, e-mail notification of all kinds, payment notification and reminders, bill presentment and payment, and request for service, will be treated as confidential. Information that may be collected includes name, address, telephone number, license plate number, vehicle title number, e-mail address, checking account information, and credit and debit card account numbers. Such interactive services are entirely voluntary. Once a customer provides personally identifiable information the data is secured through state-of-the-art technology. The data will be kept for as long as either required by law or as relevant for the purposes for which it was collected.
Our websites use Secure Sockets Layer (SSL) or Transport Layer Security (TLS) for secure transmissions. SSL and TLS apply encryption between two communicating applications, such as the customer’s browser and the server. When data is transmitted over the internet, it is encrypted at the sending end and then decrypted at the receiving end. Personal information and account numbers and other information will be protected by 256-bit encryption technology, provided your browser is properly configured and your computer is operating properly. Security technology requires that you have a browser that can support 256-bit encryption. Such browsers will activate the appropriate security features when you enter an online transaction through this site. In general, you can determine whether you are on a secure site by looking at the address bar. A locked padlock lock icon indicates that you are connected securely.
Legal Access to Personal Information
Federal law enforcement officials may under certain circumstances obtain access to subscriber databases and archived information under the federal Patriot Act (Public Law 107-56). Federal law prohibits us from informing you if federal law enforcement officials have obtained these records.
As a public entity we are required to respond to requests under the Commonwealth of Virginia’s Freedom of Information Act (FOIA, §2.2-3700, et seq., VA Code Ann.). Personal information such as name and e-mail address submitted for opt-in electronic notification may not be withheld unless specifically requested at sign up.
Notwithstanding any other statements or representations here or elsewhere on the site, we reserve the right to disclose any information in our possession if we are required to do so by law, or if we believe, in good faith, that such a disclosure is necessary to comply with the law, defend our rights or property, or respond to an emergency situation.