Broken CaBi Stations

[dbehrend]

Has anyone else noticed entire CaBi stations being offline more frequently?

I’ve noticed it more the last few months. Today when I tried to take a bike out near the mall to meet someone in Chinatown for lunch, I walked past four stations that were down before giving up (3 wouldn’t unlock a bike and had blank kiosk screens, 1 wouldn’t unlock bikes had a kiosk that said “out of order”).

It would be nice if the app or online map identified stations that were offline.

Topic

[dbehrend]

@obscurerichard 183512 wrote:

I’m glad that CaBi leadership is reading this and working to correct the issues.

Yesterday around 9:15 AM none of the bikes at Reston Wiehle station would undock, they all had red lights. The next closest station, at Sunset Hills & Issac Newton Square, had bikes that would not undock, the light just flashed yellow and never reached red or green. It was super frustrating for those of us who rely on CaBi to get from the Metro to Reston Town Center. A fellow cyclist and I ended up sharing a Lyft to get there.

The continuously flashing yellow light was what I experienced with the stations that ended up being offline.

Thank you, Paul and your team. I’m glad to hear CaBi is working on this. I echo the earlier comment – I’ve always had good experiences with the CaBi customer service folks.

[PaulDeMaio]

I’m happy to report that we’re close to having this issue resolved. Capital Bikeshare’s operator is in the process of replacing older station batteries that were not holding a charge with new batteries as well as improving their method of recharging batteries that are swapped into stations. In Arlington we presently have all 93 stations online and regionally only one station is experiencing this problem as of 12/13/18 at 11am.

Thanks for your patience.

Paul DeMaio
Capital Bikeshare & Shared Mobility Manager
MetroBike, LLC
Contractor for Arlington County Commuter Services
Department of Environmental Services
Arlington County, VA
202-684-8126
paul@metrobike.net
CapitalBikeshare.com

[dbehrend]

@PaulDeMaio 183765 wrote:

I’m happy to report that we’re close to having this issue resolved.

Excellent news! Thank you, Paul, for the update.

[Author]

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