Broken CaBi Stations

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  • December 8, 2018 at 2:59 pm #1091984
    obscurerichard
    Participant

    I’m glad that CaBi leadership is reading this and working to correct the issues.

    Yesterday around 9:15 AM none of the bikes at Reston Wiehle station would undock, they all had red lights. The next closest station, at Sunset Hills & Issac Newton Square, had bikes that would not undock, the light just flashed yellow and never reached red or green. It was super frustrating for those of us who rely on CaBi to get from the Metro to Reston Town Center. A fellow cyclist and I ended up sharing a Lyft to get there.

    December 8, 2018 at 5:53 pm #1091987
    dbehrend
    Participant

    @obscurerichard 183512 wrote:

    I’m glad that CaBi leadership is reading this and working to correct the issues.

    Yesterday around 9:15 AM none of the bikes at Reston Wiehle station would undock, they all had red lights. The next closest station, at Sunset Hills & Issac Newton Square, had bikes that would not undock, the light just flashed yellow and never reached red or green. It was super frustrating for those of us who rely on CaBi to get from the Metro to Reston Town Center. A fellow cyclist and I ended up sharing a Lyft to get there.

    The continuously flashing yellow light was what I experienced with the stations that ended up being offline.

    Thank you, Paul and your team. I’m glad to hear CaBi is working on this. I echo the earlier comment – I’ve always had good experiences with the CaBi customer service folks.

    December 13, 2018 at 4:03 pm #1092214
    PaulDeMaio
    Participant

    I’m happy to report that we’re close to having this issue resolved. Capital Bikeshare’s operator is in the process of replacing older station batteries that were not holding a charge with new batteries as well as improving their method of recharging batteries that are swapped into stations. In Arlington we presently have all 93 stations online and regionally only one station is experiencing this problem as of 12/13/18 at 11am.

    Thanks for your patience.

    Paul DeMaio
    Capital Bikeshare & Shared Mobility Manager
    MetroBike, LLC
    Contractor for Arlington County Commuter Services
    Department of Environmental Services
    Arlington County, VA
    202-684-8126
    paul@metrobike.net
    CapitalBikeshare.com

    December 13, 2018 at 10:35 pm #1092226
    dbehrend
    Participant

    @PaulDeMaio 183765 wrote:

    I’m happy to report that we’re close to having this issue resolved.

    Excellent news! Thank you, Paul, for the update.

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