I agree with the other posters that you did an excellent job handling the situation. Also loved Greenbelt’s comment!
What I wonder about: when are drivers going to wake up to the fact that driving makes them angry and irritated???
And that there is NO WAY to have fast, uncongested traffic in a crowded urban area, so we need a better way of getting around?
And that given the nature of cars, driving, and parking lots, it’s kind of silly to spend $53,000 on a car?