[Alex HopStop]

Hey everyone, we’re looking into our biking directions to make sure that we don’t serve any routes along highways. Obviously we don’t want to give you biking directions that are illegal and unsafe and we apologize again for the routes that included highways.

We’re also working on getting better map data that includes all of the bike paths that you’ve noted were missing.

Thanks again for your feedback, it’s been really helpful!

[Alex HopStop]

Hi everyone, I’m Alex, the Community Manager for HopStop.

Thanks so much for trying out our biking directions and for the feedback! I’ve forwarded this thread to the rest of our team so we can look into the issues you’ve pointed out. If there are any specific addresses that our system had trouble finding, or weird routes please feel free to send details to me at alex@hopstop.com so we can take a closer look.

Thanks again! I’ll follow up when I have more news on my end, but if you have any more feedback keep posting it here. Very much appreciated

@hencio 8822 wrote:

My directions home we accurate, but just not as smart as google maps are. Route was the shortest, most direct route, but didn’t take into account hills I like to avoid or avoiding close contact with cars.

You’re right, our system doesn’t take hills into account just yet but we do aim to provide the most direct route.

@eminva 8812 wrote:

One downside is that it did not tell you how far you have to go on each street.

Good suggestion, thanks Liz!

@paulg 8815 wrote:

I put in my regular bike commute which takes me from 4mile run to MVT to Wilson Bridge but the directions actually had me not only missing all the trails in the area but it wanted me to ride in the HOV lane of I-395. I guess being on two wheels I’m allowed in HOV? Just like motorcycles right? :o)

So sorry about that! Would you mind sending your start and ending addresses to me at alex@hopstop.com? We should be prioritizing trails but it looks like we need to update our info for Washington DC. Thanks for bringing this to our attention!

@vvill 8819 wrote:

Yeah it’s not too accurate. It seems like it ignores bike paths. It had me on Lee Hwy to Lynn St and Key Bridge, never on the Custis.

Sorry for that! We’ll check our data to see why we’re not including Custis in our biking routes. Thanks!

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