Thomson stem has a crack in it

[jabberwocky]

The old elite stems occasionally crack around the circular mounting clamp. I’ve known a few people who have had old stems crack there. Thomson is (I’ve been told) generally excellent about warranty stuff, though I have no personal experience with them.

[Harry Meatmotor]

IME Thomson will take care of you well if you contact them directly. I cracked a faceplate and got two new ones for free.

[creadinger]

They responded to my e-mail and asked me to send it back for a replacement (assuming it’s one of the newer 31.8mm ones. It is). I’m gonna drop it in the mail today and hopefully get the replacement soon. I’ll post an update when that happens.

So far, so good.

[Author]

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