This really sucks–I’d seen posts about it in the Women and Bicycles community. But it does beg the question–did they file an insurance claim on the bike? Most renters and home insurances cover stolen bikes for just the deductible. We got our $5,000 bike replaced last year for just the cost of our deductible, and they even covered all of the upgrades and accessories that got destroyed. And we paid like $25 a month for renters insurance, and I just confirmed our new homeowners insurance has the same coverage level.
If not, I hope someone mentioned they really ought to get decent insurance coverage for the next bike so this doesn’t happen again. Living in the DC area bikes (and so much other stuff) gets stolen, and it’s nice to know they can be replaced for a modest deductible, and not add a whole bunch of stress to what already seems like a really stressful and tough time for this family.