Left crank arm falls off; and I eat it

[mstone]

Shop assembly error

[KLizotte]

Oh dude, that’s awful. Wow. So glad you weren’t injured worse. If this was the mechanic’s fault then I would definitely hold Revolution’s toes to the line from now to eternity. I’d also demand new replacement parts for anything bent (broken of course).

[jabberwocky]

@mstone 56632 wrote:

Shop assembly error

This. A bolt that should have been torqued down obviously wasn’t.

[bobco85]

@KLizotte 56633 wrote:

Oh dude, that’s awful. Wow. So glad you weren’t injured worse. If this was the mechanic’s fault then I would definitely hold Revolution’s toes to the line from now to eternity. I’d also demand new replacement parts for anything bent (broken of course).

Try and see if they’ll give you a loaner bike while they fix yours. I hope you and your bike heal up fast, lim!

[ebubar]

Sorry to hear this, but glad you’re okay! I seem to have really bad luck with Revolution Cycles. I’d say to definitely hold them accountable and make sure they don’t mess anything else up. If you know of anyone who works on bikes, maybe try and have them give it a once over. Not to say Revolution isn’t trustworthy, but they tried to replace my seatpost with a cracked one and then one of the wrong size. If I didn’t know what I needed from talking to the fine folks on here, i’d probably be hurt from their incompetence!

[creadinger]

@lim 56631 wrote:

The bike mechanic was bewildered and said that sort of thing should not happen on a new bike…

That sort of thing shouldn’t happen on any bike, let alone a newly assembled one. I mean one time on my old mountain bike I snapped the spindle in the bottom bracket and the cranks fell off, but that was the bottom bracket’s fault, and it was old and weak.

I might expect this sort of thing can happen from a dept store bike, but in your case, someone seriously screwed up. Many apologies and years of discounted maintenance should be in your future if you hold their feet to the fire.

[americancyclo]

I snapped a crank once, but it was on a 20 year old bike. And the crank split in two. Did this just fall off? Definitely be wary.

[Brendan von Buckingham]

Something like that happened to me at Rhodes and 14th on an evening commute. Specialized Sirrus, about 10,000 miles on it. I was at the 4-way stops before the climb up to Courthouse. I was standing in the pedals waiting my turn. On my turn I leaned into the first downstroke and my right crank arm sheared right off at the base. Next thing I knew I was falling straight down with my clipped in foot completely free. I somehow kept my balance and feet (lucky I was at a near standstill) and didn’t harm anything else.

Coincidentally, a bike mechanic from Papillon was right behind me and saw the whole thing. He hopped out said that he had never seen that happen before and that it was awesome (awesome as in crazy rare, not awesome as in good news for me). He threw my bike in his car and gave me a ride home. I brought the bike to Papillon (not my usual stop) and they fixed me up.

Juding by the carbon buildup where the crank sheared we guess that I had a micro-fissure for some time and that it just took one good final torque with all my weight on it to get it to fail completely.

[KLizotte]

I was on a group ride last year when someone’s crank fell off. Fortunately he was going slowly on a flat bit of road so it was more of an inconvenience than anything else. He was on a road bike but I don’t remember any more than that.

[lim]

Thanks for all of your guys’ concern and advice; rev cycles clarendon is going to call me today and update me on what they can do.

Hopefully they’ll repair everything at no cost to me since the bike just left their shop.

[JorgeGortex]

Sorry this happened Lim. Hopefully Revolution comes through for you.

On ebubar’s note: and I’ve had the exact opposite experience with them. Took my mtb in because one of the shifters wasn’t working properly. The mechanic said it might need to be replaced. Another mechanic called later in the afternoon, said the grease inside the shifter was gummy. He cleaned it, relubed it, and said come and get it, no charge. Every mechanic I’ve had look at my stuff there has me coming away riding and smiling. Luck of the draw I guess.

@ebubar 56639 wrote:

Sorry to hear this, but glad you’re okay! I seem to have really bad luck with Revolution Cycles. I’d say to definitely hold them accountable and make sure they don’t mess anything else up. If you know of anyone who works on bikes, maybe try and have them give it a once over. Not to say Revolution isn’t trustworthy, but they tried to replace my seatpost with a cracked one and then one of the wrong size. If I didn’t know what I needed from talking to the fine folks on here, i’d probably be hurt from their incompetence!

[ebubar]

@JorgeGortex 57083 wrote:

Sorry this happened Lim. Hopefully Revolution comes through for you.

On ebubar’s note: and I’ve had the exact opposite experience with them. Took my mtb in because one of the shifters wasn’t working properly. The mechanic said it might need to be replaced. Another mechanic called later in the afternoon, said the grease inside the shifter was gummy. He cleaned it, relubed it, and said come and get it, no charge. Every mechanic I’ve had look at my stuff there has me coming away riding and smiling. Luck of the draw I guess.

I think my particular Revolution perhaps just isn’t so great. It probably stems from a poor manager running things when I got my wife and I our bikes (their words). Hope all works out well for the crank though! I’m sure everything will be well taken care of!

[mstone]

The first rule for any business is that the brand doesn’t matter–only the person you’re dealing with matters. Once upon a time when you dealt with small long-term family businesses the institution did matter more, but those days are long gone.

[Author]

Posts