Customer service <3

[DaveK]

@KelOnWheels 25820 wrote:

b) I was a bit disappointed in the seat bag that I bought because the seatpost strap Velcro snagged the heck out of my bike shorts

Any bag that has a seat post strap will do that… I covered mine in electrical tape to make it a little more slippery but not before it wore a hole in one of my favorite pairs of shorts.

Planet Bike is pretty awesome – I try to buy their products if I have a choice because they donate 25% of their profits to cycling causes. I’ve also heard more than one story like this about their customer service.

[KelOnWheels]

My old bag had a really long strap on it so the Velcro stayed safely away from the shorts

[KelOnWheels]

I got a package from Planet Bike yesterday!

I told them to surprise me and just send me something small, so they sent along a Blinky 3H and some Captain Safety Super Fun Reflective Stickers that I will put on my fenders if I ever get the @#$% things installed (I’m wishing I’d ordered the fenders from them!)

Rock on, Planet Bike!

[Dickie]

@KelOnWheels 26526 wrote:

I got a package from Planet Bike yesterday!

…I will put on my fenders if I ever get the @#$% things installed (I’m wishing I’d ordered the fenders from them!)

Rock on, Planet Bike!

If you are ever in the Fairfax/Merrifield area, I have a full workshop and would be glad to help you get those fenders installed…. however, I do work for beer and compliments!

[KelOnWheels]

@rsewell19 26944 wrote:

If you are ever in the Fairfax/Merrifield area, I have a full workshop and would be glad to help you get those fenders installed…. however, I do work for beer and compliments!

I just need to pop over to my friend’s shop and borrow the Dremel – trying to cut through fender stays with a cheap hacksaw is not cutting it. Ha. See what I did there?

[Author]

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