Bike Wash Station

[drevil]

@Judd 153939 wrote:

I bought a three year warranty from Revolution Cycles that will replace the drivetrain for free, so the maintenance has been pretty lax on the new bikes.

So do they replace worn chainrings/chains/cassettes (even from wear)? If so, the only way that I can think that they can come out winning is hoping people forget about this warranty or charge a lot for it in the first place.

[Tim Kelley]

@Judd 153939 wrote:

I bought a three year warranty from Revolution Cycles that will replace the drivetrain for free, so the maintenance has been pretty lax on the new bikes.

+1 for the KPP warranty. I’m probably close to $10K in replacement parts and labor across six bikes!

[Emm]

@drevil 153940 wrote:

So do they replace worn chainrings/chains/cassettes (even from wear)? If so, the only way that I can think that they can come out winning is hoping people forget about this warranty or charge a lot for it in the first place.

Yes even from wear, but I think it has a limit on 2 full drive train replacements last I checked. I’ve used it on my old commuter and it’s worth the money since if you ride hard, you’ll use go through the cassette and chains over the warranty period if you have a standard set up. I also got it for my newer commuter bike with an IGH because if the IGH breaks it’s ridiculously expensive to replace so I figured the $150 or whatever I paid was worth the peace of mind.

It’s totally worth it on commuter bikes. It also covers any parts installed when the bike is purchased (fenders, racks and lights!), so when my back light broke that got covered too

They end up winning since you end up coming in and pay for the tune up that discovers the drive train issue and other (not covered) things they find to replace, so they get your money one way or the other. Plus they build a relationship with you so you end up spending all your monies there. I now live in S. Alexandria but I STILL go to Revolution for all tune ups and major bike issues since I like them more than anything close to me.

[Tim Kelley]

@Emm 153945 wrote:

Yes even from wear, but I think it has a limit on 2 full drive train replacements last I checked. I’ve used it on my old commuter and it’s worth the money since if you ride hard, you’ll use go through the cassette and chains over the warranty period if you have a standard set up. I also got it for my newer commuter bike with an IGH because if the IGH breaks it’s ridiculously expensive to replace so I figured the $150 or whatever I paid was worth the peace of mind.

It’s totally worth it on commuter bikes. It also covers any parts installed when the bike is purchased (fenders, racks and lights!), so when my back light broke that got covered too

Essentially covers everything that isn’t rubber. And covers parts/labor up to the cost of the bike you have it on. A $500 commuter, maybe only two drive trains. But a $5000 road bike would keep you covered for awhile!

[Judd]

@drevil 153940 wrote:

So do they replace worn chainrings/chains/cassettes (even from wear)? If so, the only way that I can think that they can come out winning is hoping people forget about this warranty or charge a lot for it in the first place.

I’d guess that the majority of people that buy a bike each year don’t ride it enough that they would use the warranty. If you’re a regular commuter, you’ll go through at least a cassette during the warranty. You can choose a 1, 3 or 5 year plan if I recall correctly. I think I paid $129 for a 3 year. I replaced a spoke on one bike already. No paperwork involved. Revolution handled all of that.

I haven’t replaced a cassette on the carbon bike yet, but I’ve put nearly 5k on it in 8 months so it won’t be long. It’s got an Ultegra groupset, so the warranty will be well paid for with just that.

As Emm pointed out, it benefits the shop to push the plan since it gets traffic in the door, gets you to spend on on tune ups and builds some shop loyalty. Particularly at Rev, it seems that they look up how good of a customer you are when providing service times. I have never had to wait more than 24 hours for mechanic service.

[Judd]

Just took the carbon road bike in for service. New Ultegra chain, cassette and cable (which had lost a crimp end and frayed). Retail for parts and labor of $200ish at no cost under the KPP warranty. I paid $129 for the warranty so, the drivetrain replacement paid for itself in less than a year. I’ve got over two years left to use up the 2nd drivetrain replacement, which will definitely happen unless I buy another bike that I love riding more than I love riding this bike. Essentially, I paid $129 bucks to get $400 of bike shop parts and labor for something that is inevitable (chain and cassette replacement) plus extra coverage for the stuff that might happen (cables breaking, busted spokes, random parts failure).

[drevil]

Yeah that’s why it didn’t make sense to me when you first mentioned it. I didn’t consider the customer loyalty part, but drivetrains are expensive. That KPP thing sounds totally worth it.

[anomad]

When I first saw this I thought, how on earth does the Kawasaki Protection Plan apply to bicycles?? Funny they chose the same acronym.

http://www.thebikecooperative.com/for-retailers/our-services/operations-savings/extended-protection-plans

[Tim Kelley]

Too bad that they aren’t selling the KPP anymore since Revolution has been acquired by Trek. Big changes in the look and feel are coming!

(They are still honoring previously purchased warranties though)

[Judd]

@Tim Kelley 154145 wrote:

Too bad that they aren’t selling the KPP anymore since Revolution has been acquired by Trek. Big changes in the look and feel are coming!

(They are still honoring previously purchased warranties though)

Which is a bummer cause I buy lots of Treks. But, the one factory store that I’ve been to was pretty awesome and had lots of inventory.

Sent from my iPhone using Tapatalk

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