Don’t patronize Firehook on Connecticut NW

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  • February 19, 2019 at 4:36 pm #1095832
    phog
    Participant

    Overpriced crumpet shop.. they’re lucky to have any customers at all. What is it, three bucks for a cup of hot water and a tea bag…?

    February 20, 2019 at 2:12 am #1095854
    chuxtr
    Participant

    Received this email from Firehook:

    Hello,

    Thank you for your years of loyalty. As a local family owned business, we depend on the loyalty of our customers.

    I am very sorry that you were told to take your bikes out of the patio when the patio was not being used by anyone else. I am sure you would not have brought the bikes in if it had prevented other customers from using the patio. I will talk to our Store team.

    Please accept my sincere apology and I hope you will give Firehook another chance. Let me know what we can do to make this up to you.

    Sincerely,
    Pierre

    Pierre Abushacra
    president

    So I’m now inclined to give them another chance.

    February 20, 2019 at 2:58 am #1095856
    phog
    Participant

    That’s good to hear and I’m glad that both parties have softened their stance, but I wouln’t be too keen on having employees who have had a talking to by the big boss prepare my food. Kind of awkward to go back there, don’t you think? Even with the ties no longer severed, I’d move on.

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