Keep it Rolling Plan–now @ Spokes Etc

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  • April 4, 2017 at 4:15 pm #919266
    Emm
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    I just noticed Spokes Etc is now offering the Keep it Rolling Protection Plan. Those of us who used to frequent Revolution Cycles are likely familiar with the plan, it’s a great option for commuter bikes that go through alot of wear and tear in the drive train and other parts. I’ve used it to replace wheels, drive trains, and I think something else on a commuter. I was sad when Revolution got sold since it meant that although the Trek store honors the plan for bikes Revolution sold, they no longer sell it themselves.

    http://spokesetc.com/about/keep-it-rolling-bicycle-protection-pg1362.htm

    My only critique is I’ve had bad luck with the service dept at the Belle View Spokes Etc, but this may be a reason to give them another try if I need to buy a new bike in the future.

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  • April 4, 2017 at 4:43 pm #1069081
    TwoWheelsDC
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    @Emm 158174 wrote:

    it’s a great option for commuter bikes that go through alot of wear and tear in the drive train and other parts.

    Except “wear and tear” are specifically excluded in the fine print:

    Excludes tires, tubes, grips, brake pads, seat fabric, accidents, abuse, wear and tear, and routine maintenance.

    I’m definitely interested in the specifics about what you got covered though, as I get the sense that it’s really just a warranty extension plan…which is fine. There’s definitely debate over the usefulness of those, but they can come in handy. I suppose my issue is that these types of plans tend to give consumers a false sense of security about their purchase. Sure, if you have a wheel that fails after the warranty ends, and it can be clearly attributed to a warranty type of issue, then you’ve maybe saved yourself some money…but I don’t hear too much about these types of problems. Most the issues I see or hear about would be written off by the manufacturer as wear or damage and not covered.

    But if your experience has been different and they actually do cover more wear-and-tear types of claims, then that would definitely change my view.

    April 4, 2017 at 4:50 pm #1069082
    Emm
    Participant

    @TwoWheelsDC 158181 wrote:

    But if your experience has been different and they actually do cover more wear-and-tear types of claims, then that would definitely change my view.

    They covered wear and tear of my chain and cassette without any issue. When they needed replacing, it was totally free and no questions asked. They also replaced a wheel that just kept getting flats for no identifiable reason (flats were occurring on the inside of the rim, and they tried replacing the tape 2x, and all sorts of other fixes that failed). For cables they wont replace frayed ones–only snapped ones–and they wont replace worn out tires or brake pads. They also covered my bike light that fell off my bike since I had it installed when I bought the bike.

    But honestly, 1-2 replacements of the chain and cassette covered the cost of the plan for me on my last bike, so it was worth it!

    April 4, 2017 at 5:34 pm #1069088
    Judd
    Participant

    @TwoWheelsDC 158181 wrote:

    Except “wear and tear” are specifically excluded in the fine print:

    I’m definitely interested in the specifics about what you got covered though, as I get the sense that it’s really just a warranty extension plan…which is fine. There’s definitely debate over the usefulness of those, but they can come in handy. I suppose my issue is that these types of plans tend to give consumers a false sense of security about their purchase. Sure, if you have a wheel that fails after the warranty ends, and it can be clearly attributed to a warranty type of issue, then you’ve maybe saved yourself some money…but I don’t hear too much about these types of problems. Most the issues I see or hear about would be written off by the manufacturer as wear or damage and not covered.

    But if your experience has been different and they actually do cover more wear-and-tear types of claims, then that would definitely change my view.

    Bought a 3 year plan for $129 for my Trek Domane 5.2 in May 2016. Things replaced for free thus far:
    Chain – 5.5k miles
    Cassette – 5.5k miles
    Frayed derailer cable – 6k miles
    Parts and labor were a it over $200.
    The program will replace the drivetrain twice over the warranty period, so I’ll get another cassette out of it.

    I bought a year plan for I think $89 for my Trek CrossRip in December 2015. Things replaced for free thus far:
    Broken spoke on rear wheel.
    Broken shifter.
    Bar wrap replacement. (Original came unwrapped so Rev replaced both)
    Chain – ~3k
    Cassette – ~3k (This is my commuter/abuse the crap out of bike)

    Usually warranties are crap and a waste of money. If you bike regularly, Keep It Rolling is very worth it.

    April 5, 2017 at 1:26 am #1069116
    peterw_diy
    Participant

    @Emm 158174 wrote:

    My only critique is I’ve had bad luck with the service dept at the Belle View Spokes Etc

    I wish that surprised me.

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